Question
Is it possible for an agent to have multiple signatures?
Answer
It is not possible to have multiple agent signatures. As a workaround, create personal macros for each signature to then apply the macro to tickets.
For more information, see the article: Adding an agent signature to ticket email notifications.
4 Comments
How does this work with Talk? If i'm cognizant of character limits that means I can't have the links or closings I would put in an email because that signature would carry over to text messages would overload the character limit, correct?
Hi Bryan, Text messages have the standard 160 character limitation in length. So if the message has more than these characters, it will be split into two messages.
As a bilingual Zendesk client, it's a barrier that we can't set up multiple signatures for our agents. Using the macros solution means extra manual edits on every ticket, exactly what we try to avoid with Zendesk.
Seems like this app is supposed to solve this issue, We haven't tried it ourselves yet...
https://www.zendesk.com/apps/support/539694/signsolvr/
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