Recipe: Route a chat to a department based on the URL of the website

Use this recipe to create a Chat trigger that fires based on which page the visitor is on when they request a Chat—for example, route customers who request a chat from your pricing page to your sales team.

This recipe contains the following sections:

• Creating the trigger in Chat
• In-product example

Creating the trigger in Chat

Use the chat trigger condition Visitor page URL to create this trigger in Chat as shown below:

• Run trigger: When a visitor has loaded the chat widget
• Check conditions: Check all of the following conditions
  
  • Visitor page URL | Equals | www.sampleurl.com/pricing
• Perform the following actions
  
  • Set visitor department |  Sales

Note: The Set visitor department condition works only when the Run trigger condition is set to When a visitor has loaded the chat widget. See more in this article: Department routing is not working correctly in chat. 

In-product example

For more on routing chats with triggers, see the article: Automatically route chats to departments.