When I try to load Zendesk or place an API request, why do I see a security check request with a reCAPTCHA challenge?
To ensure a high bar of security for everyone using Zendesk, we use a DDoS protection and abuse prevention system. Due to this, there might be times when you try to load a Zendesk page or place an API request that you are prompted to complete a CAPTCHA challenge in order to proceed with the process. This will prevent bots from accessing the site, and allow humans to complete the CAPTCHA to proceed.
If you continue to see the CAPTCHA challenge, check your IP address reputation in an IP Address Inspector. If your IP appears in bad host lists, the best course of action for you is to ask your service provider to assign you a new reputable IP.