How can I send satisfaction surveys when tickets gets solved?

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  • Balazs Bitay

    Can this trigger a push notification to our app, instead of just sending an email? 

  • Nicereply

    Hello everyone! There is an option to use one of the third-party solutions available in the marketplace. These apps allow you to send post-resolution surveys when you close a ticket. You can edit the number of hours since the ticket was solved after which the survey will be sent. And you can also protect your customers against over surveying. 

    One of these solutions is Nicereply, if you have any questions feel free to check out our website. 

  • Tina Gardner

    How long is the link valid in the satisfaction survey? Is it good for 72 hours? 1 week?

  • Zsa Trias
    Zendesk Customer Care

    Hello Tina,

    Here's a helpful article that answers your question: Improving satisfaction ratings

    The link is valid until the ticket closes. 


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