Why doesn't the CNAME record of my subdomain propagate with CloudFlare?
This issue is quite common but is usually fixed by changing the CNAME status from orange to the grey cloud option.
In the screenshot below, the setting is represented by the orange cloud icon. This is CloudFlare's default setting:
Click the orange cloud icon to turn it into grey:
After making the change, it may take some time to propagate depending on Cloudflare’s system and your TTL value (Time To Live). To check if the CNAME record of your subdomain has fully propagated, see the MxToolbox page: CNAME Lookup.
For more information, see the article: Digitally signing your email with DKIM.
This answer is also frustrating because in order to use Page Rules at Cloudflare the CNAME has to be proxied. (the orange cloud). This is how to setup 301 redirects for example
Just disabling Cloudflare proxy is not a solution. We use Cloudflare for redirects too. Please either provide a redirect functionality or at least fix this bug, so that the Cloudflare proxy works for Zendesk, as for every other website on the net.
Btw, this used to work properly several months ago.
Any update here? Really disappointed I can’t use my own subdomain.
I am experiencing the same issue.
I had set up a cname with our subdomain and it seemed to work until just last week when Cloudflare has decided we are forbidden!
What do I need to resolve this issue?
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