How does Zendesk send email notifications?

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  • Elizabeth Churchill


    I'm not sure if this is possible. I have pending tickets. I would like to automatically mark these as solved after 7 days if there is no response from the customer. I can do that. I would like to add an automatic response to the customer that we are closing the ticket. Is that possible? 

  • Dave Dyson
    Hi Liz, yes that's certainly possible. In fact, we have a similar process here, which you can learn about here: Zendesk on Zendesk: Bump Bump Solve
  • Brett Bowser
    Zendesk Community Manager
    Hey Drew, 
    You can edit your triggers from the Admin Center as mentioned here: Managing Triggers
    The trigger you're looking for is Notify requester of received request.
    I hope this helps!

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