If you are using the legacy version of the Microsoft Teams - Zendesk Support integration, you must delete the earlier version before installing the current version. See About the Zendesk for Microsoft Teams integration.
This article covers the following topics:
Deleting the integration
You can delete a ticket view, or the integration, if it is no longer useful to you.
To delete the integration
- Click the caret button beside the ticket view you want to remove.
- Click Remove.
Frequently Asked Questions
Can I continue using the legacy Teams integration?
Yes, it's available to all customers who installed it before the application was removed from Teams marketplace.
When will the legacy Teams integration be retired?
September 1, 2022. After this date, the legacy integration will be removed permanently.
Other users in my organization cannot access the integration.
Only Zendesk Support agents have access to the integration.
My custom fields for my ticket view aren't being displayed.
The integration only displays the default fields for a ticket view.
I cannot see one of the ticket views I want to display.
The integration only displays the top 15 ticket views in your Support account. Reorder your ticket views so that the ticket view you want to see is displayed on the top.
I'm trying to set up another ticket view in the same channel but I'm stuck in the authentication message while using the desktop client.
Go to another team and return back to the channel you would like to set up the integration, or restart Microsoft Teams and try setting up the integration again. This is an ongoing issue in Microsoft Teams that will be fixed in a future version.
Authentication fails when setting up the integration in Mac OS / Chrome Full-screen mode
Go out of full-screen mode and try to setup in the integration again. This is an ongoing issue in Microsoft Teams that will be fixed in a future version.
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