How can I remove agents from groups?

Question

How can I remove agents from groups?

Answer

You can remove multiple agents at once from a group by editing the group or, remove an individual agent from a group in the agent's profile.

As a best practice, reassign any tickets assigned to agents you are removing before you remove them from the group. 

For more information, see the article: Managing groups of agents in the Zendesk Agent Workspace.