Question
Can I send out mass marketing emails or newsletter campaigns to customers from Zendesk?
Answer
No, there is no native way to send out mass email campaigns within Zendesk Support. However, there are some apps that can be used to accomplish this. These apps allow users to send mass email campaigns to end-users in their Support account.
Popular apps for this purpose are Mailchimp, Proactive Tickets, and Proactive Campaigns. For more information on these or other apps, check out the Zendesk Marketplace.
Note: For information on mass outbound SMS messaging, see the article: Can I use Zendesk to send mass text messages?
1 Comments
Hi, everyone! We should say the Proactive Campaigns app has changed a lot since the first launch. Now, you can create your own users and ticket lists on the settings tab by pressing the “Add new list” button. Then define the Conditions by applying needed criteria. We usually add two or more conditions to create more precise lists. For example, you can select filter Role-Is-End User and Created-Greater-01.02.2021 and create a list of End-users produced after 01.02.2021. Besides, you can share your campaigns, import CSV files with users, enable internal notes, import from macros, or create lists with tags. Also, it updates now and then. We definitely recommend trying it for mass emailing.
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