Question
How do I update the credit card on file?
Answer
Only the account owner can update billing information. If you are unsure of who the owner of your account is, see the article: Who is the owner of my account?
To change your payment method
.zendesk.com
- In any product, click the Zendesk Products icon (
) in the top bar, then select Admin Center. - In Admin Center, click the Account icon (
) in the sidebar. Navigate to Billing > Payment.
This page shows your current Payment Method and Business details. Business details include the address where your business is physically located.
- Next to the Payment method, click Edit.
- Next to Payment method on file, click Change to enter your new payment information. You can choose Credit, debit card, or PayPal.
- Enter your payment information, then click Save.
Note: If you have a managed account, you will not see these options. Reach out to your account manager to make any changes to your billing settings.
12 Comments
How can i remove the credit card information from my account?
Credit card information can be removed from your account if you switch to another payment method to pay for your subscription. Otherwise, if you pay for your account subscription by credit card, you will not be able to manually remove all credit card information from your account. You can replace your current card's details with those of another credit card, however, if you pay by card, there will always need to be a card in place on your account.
I have an issue with this form.
I enter a new credit card but the button save stays disabled.
I don't get any message
This is most likely a browser related issue or not all fields have been filled out. Please try to use a different browser or a device to see if the issue persists.
Hello, I received the invoice for my subscription, but I would like to change the billing info in that invoice. How can I do that and who should I contact to send that request?
You can follow these steps to change the credit card on file.
Hi there,
This is most likely a browser related issue or not all fields have been filled out. Please try to use a different browser or a device to see if the issue persists.
How can i remove the credit card information from my account?
Your credit card information can be removed from your account if you switch to another payment method to pay for your subscription. Otherwise, if you pay for your account subscription by credit card, you will not be able to manually remove all credit card information from your account. You can replace your current card's details with those of another credit card, however, if you pay by card, there will always need to be a card in place on your account.
I hope this answer your question. Thank you!
You'll want to reach out to our Customer Care team using the instructions: Contacting Zendesk Customer Support
Otherwise if you're in direct contact with your Account Manager then you can try reaching out to them directly.
I hope this helps!
Hello,
I am an Admin on the account but need to demote/remove the master admin of our account as well as change the credit card information that is on file.
We are unable to access the email/account of the user who is the master admin. How can we remove the master admin without being able to log into their account?
Zendesk can't change the account owner for you. If you can't find the account owner, work with your IT administrators to access their email address and initiate a password reset. If you can’t resolve this, contact Zendesk Customer Support to initiate a security review.
Thank you!
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