A complete guide to understanding email in Zendesk - Part 4: Common email channel problems

Return to top


  • John Decker

    Is it possible to get viewable email chains? Currently, our email messages only display one active message, as where Our clients and our team members prefer seeing the entirety of the messages/email chain  to date?  

  • Ahn Letran
    Zendesk Customer Care

    Hey, John!

    This might be related to your needs: Using simplified email threading (early access program).
    Simplified email threading improves the way that email notifications appear to your end users and agents in third-party email applications such as Gmail. It removes redundant or duplicate formatting such as avatars and dotted lines. It allows multiple messages in an email thread to fold.


    Ahn L. | Customer Support Advocate

  • Aldo Cruz

    Is there an option to make visible our CCs and To, on every email?




  • Dane
    Zendesk Engineering
    HI Aldo,

    It seems that you have already submitted a ticket for this concern. For visibility, you were advised to use the new feature Migrating to CCs and followers.

Please sign in to leave a comment.

Powered by Zendesk