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In Zendesk, you can apply security settings to ensure your private information is protected and use custom sign-in settings to configure how customers access your Zendesk account. This article provides a resource list for security and sign-in settings. 

This article contains documentation resources for the following categories:

  • Zendesk security settings
  • Zendesk sign-in settings
  • Troubleshooting and Q&A

Zendesk security settings

Increasing your Zendesk account's security

  • Zendesk Suite Product Controls and Recommendations
  • Designating an email address to receive required security notifications 
  • General security best practices
  • Securing sensitive information
  • Security for third-party integrations
  • Advanced security: Enhanced Disaster Recovery and HIPAA Compliance
  • Changing the account owner
  • Granting Zendesk temporary access to your account
  • Managing two-factor authentication

Zendesk sign-in settings

Signing in to Zendesk

  • Understanding options for end-user access and sign-in
  • Setting the password security level
  • Giving users different ways to sign into Zendesk
  • Getting recovery codes for team members locked out of their accounts
  • Restricting access to Zendesk Support and your Help Center using IP restrictions 

 Applying and using single sign-on (SSO) options in Zendesk

  • Single sign-on (SSO) options in Zendesk  
  • Managing single sign-on (SSO) configurations
  • Enabling social and business single sign-on (SSO)
  • Configure Zendesk for your Active Directory/Microsoft environment
  • Accessing your Zendesk account when your SSO service is down
  • Using single sign-on (SSO) to customize your end-users' knowledge base, email templates, and ticket forms

Setting up configuring SSO

  • Setting up OpenID Connect (OIDC) SSO
  • Enabling SAML single sign-on
  • Setting up SAML single sign-on with Okta
  • Setting up single sign-on using Active Directory with ADFS and SAML
  • Mapping attributes from Active Directory with ADFS and SAML
  • Enabling JWT single sign-on
  • Anatomy of a JWT request
  • Using multiple JWT Single Sign-on URLs for multiple brands

Troubleshooting and Q&A

See the User access section. 

 

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