In Zendesk, you can apply security settings to ensure your private information is protected and use custom sign-in settings to configure how customers access your Zendesk account. This article provides a resource list for security and sign-in settings.
This article contains documentation resources for the following categories:
Zendesk security settings
Increasing your Zendesk account's security
- Zendesk Suite Product Controls and Recommendations
- Designating an email address to receive required security notifications
- General security best practices
- Securing sensitive information
- Security for third-party integrations
- Advanced security: Enhanced Disaster Recovery and HIPAA Compliance
- Changing the account owner
- Granting Zendesk temporary access to your account
- Managing two-factor authentication
Zendesk sign-in settings
Signing in to Zendesk
- Understanding options for end-user access and sign-in
- Setting the password security level
- Giving users different ways to sign into Zendesk
- Getting recovery codes for team members locked out of their accounts
- Restricting access to Zendesk Support and your Help Center using IP restrictions
Applying and using single sign-on (SSO) options in Zendesk
- Single sign-on (SSO) options in Zendesk
- Managing single sign-on (SSO) configurations
- Enabling social and business single sign-on (SSO)
- Configure Zendesk for your Active Directory/Microsoft environment
- Accessing your Zendesk account when your SSO service is down
- Using single sign-on (SSO) to customize your end-users' knowledge base, email templates, and ticket forms
Setting up configuring SSO
- Setting up OpenID Connect (OIDC) SSO
- Enabling SAML single sign-on
- Setting up SAML single sign-on with Okta
- Setting up single sign-on using Active Directory with ADFS and SAML
- Mapping attributes from Active Directory with ADFS and SAML
- Enabling JWT single sign-on
- Anatomy of a JWT request
- Using multiple JWT Single Sign-on URLs for multiple brands
Troubleshooting and Q&A
See the User access section.