Enabling SAML single sign-on

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  • Ahmed Zaid
    Community Moderator


    After mapping additional attribute to a user field, is it expected to populate only to newly provisioned users and those who log in after mapping?

  • Daniel Coker

    Hello All,

    I am currently using SAML and I just updated the Certificate fingerprint on Zendesk SSO, because the certificate will expire in 2 weeks. i tried saving the setting but i kept getting error under SAML SSO URL "Enter a URL that's unique to this SSO configuration". i never changed that part of the setting  because it has been the same and has been working fine since i did the setup in 2019. Any help would be appreciated. i am using Azure AD for SSO

  • Barkha Bhatia
    Zendesk Product Manager

    Hi Daniel Coker

    Please reach out to customer support at Zendesk, someone should be able to help you.

  • Liz

    I need help

  • Jeroen Heier

    Looking at Microsoft's documentation "Single sign-on SAML protocol", the Subject element is not supported and this information should be provided by using a login_hint url parameter. How is the email address provided in the case of Azure AD?

  • Paul

    Just to update that we got this sorted - it was an issue with our Azure AD configuration. All works as expected now.

  • Michael Margala

    Our SAML certificate rotates every three months, is there an automated way we can update the fingerprint that Zendesk is expecting?  Our certificates are available at a well-known/discovery endpoint from our IdentityProvider.


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