How do I change an agent to a light agent?

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  • Zach Nicholson

    I do not see the light agent option when I open the user profile in admin centre, I only have "Admin" "Agent" and "Contributor". Do I need an add-on to access light agents?

  • Shayne Traqueña
    Zendesk Customer Care

    Hi Zachary,

    You would need to have a Collaboration add-on in order to use the light agent role. Please see this link for more information: Collaboration Overview 


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