(Legacy Chat) Unbranding the Chat widget

Tip: This article only applies if you have Zendesk Chat Phase 4. See Determining your Zendesk Chat account version. If you're on a previous version, authentication is managed in Zendesk Support. For details, see Security and sign-in resources.

Enterprise customers using Legacy versions of Zendesk Chat can customize their chat widget branding by removing the Zendesk Chat logo from the bottom right-hand corner of the widget, like in the following example:

You can also remove the Zendesk logo from your widget or chat embeddable in the Web Widget. For details, see Configuring the components in your widget.

The process described in this article applies to Legacy Chat users (Chat-only and integrated with Support). To determine which version you’re using, see Determining your Zendesk Chat account version.

To unbrand your chat widget

To request unbranding of the Chat widget, contact Zendesk Customer Support.

For more information about other widget branding options, see Customizing the chat widget.