You can easily change your password in your user profile. If you're an admin you can reset an end-user's password (see Resetting user passwords).
An email confirmation is sent when an end-user password is changed via:
- Agent interface
- Password reset link
- API
Note: If your password expires before you've had a chance to change it, you'll be redirected to a
Forgot password flow when you try to sign in. Follow the onscreen instructions to reset your
password.
To change your password
- In your user profile, open the Security Settings tab.
- Click Change in the Password section.
- Enter in your Current password, then enter your New password twice.
Note: The new password must match or else your password will not be saved.
- Click Change password.
Your password is updated. You will receive an email from Zendesk Support notifying you that your password has changed.
4 Comments
Sometimes a user gets an email that the password has been reset by "you", sometimes that notification indicates the password has been reset by "administrator". Can you detail the difference in those notices?
how can I reset a password, if its forgotten??
If you're unable to log in at all you'll want to take a look at these instructions: How do I reset my password when I can't sign in?
I hope this helps!
When changing my password as an end user , after entering my old and new passwords , the confirmation screen (if it was one ) stays on screen for a fraction of a second before going back to the portal home screen.
Is this normal? can a better confirmation of password change be shown on screen, rather than just receiving an email confirmation?
Many Thanks
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