LastPass: How to get autofill working with native authentication?

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  • Luke Harbour

    Dane, just checking if there was any update or other work arounds you found for this? Thanks!

  • Brett Bowser
    Zendesk Community Manager
    Hey Luke,

    Thanks for reaching out!

    I did some digging and it doesn't look like there's an alternative solution outside what is shared in the above article.
    If this doesn't accomplish what you're looking for, I'd recommend creating a feedback post in the following topic using this template: Feedback - Ticketing System (Support)
    Let me know if you have any other questions for me in the meantime.
  • Dane
    Zendesk Engineering
    I understand your point about Lastpass' security rule. However, I would like to look into it further to determine that everything on Zendesk's end has been properly taken care of. I have created a ticket for you, please wait for my update via email.
  • Joël Harkes

    This actually doesn't work.

    I tried to remove from URL Rules but nothing helps.

    I fear it might be because the from action directs you to another domain ( and lastpass probably has a security rule on this for it to never fill (rightfully so).

  • Joël Harkes


    The best solution we have found is:

    store your lastpass credentials under this link:


    Now if you go your tenant/host and you are not logged in:

    1. alt/option + w (open last pass list)
    2. login with this lastpass link
    3. close your tab
    4. refresh your original tab and now it will redirect.

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