Suspending a user

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38 Comments

  • Gabriel
    Zendesk Customer Care
    Hello Melissa, 

    I hope all is well! This information is available for customers using Audit Logs. Kindly check that the feature shows the author and the action:


     
    I hope this helps! Thanks! 
    1
  • Michael M. Adams

    Is there a way of totally blocking the email address? I know we can add an email to the blocked list but that just puts it in the suspended status. I would rather be able to bounce any email send from a specific domain... we are getting hammered by a bunch of different email addresses from one specific domain.

    0
  • Gabriel

    Hi Michael,

    To completely block support requests from specific users, enter the keyword reject: in front of an email address or domain list in the blocklist. Tickets will not be added to the suspended tickets queue and there will be no record of the ticket in your Zendesk.

    For example:

    blocklist: reject:randomspammer@gmail.com reject:megaspam.com

    I hope this helps! 

    0
  • Michael M. Adams

    Still getting terribly spammed by fidelitylifeandhealth.com, do I have it saved right in my image below?

    0
  • Gabriel
    Hi Michael,

    The screenshot you provided is CC's and followers blocklist this only prevents an address from being added as a ticket CC, but still allows the email addresses / email domain to submit tickets.
     
    To edit your blocklist and allowlist
    1. In Admin Center, click People in the sidebar, then select Configuration > End users.
    2. Enter your Allowlist and Blocklist settings.
     

     
    For more information, see Setting up your blocklist and allowlist
    0
  • Michael M. Adams

    Ah, ok thanks!

    0
  • Amanda McCarthy

    An agent has finished their internship with us so we want to utilise the seat they were using in our Help Desk. How can I delete the agent to make the seat available to someone else? 

    Also what will happen to all of their closed tickets they were assigned to? 

    0
  • Brett Bowser
    Zendesk Community Manager
    Hey Amanda,

    I would recommend taking a look at this article regarding best practices for removing agents. This article will also walk you through steps for downgrading an agent so you can free up your agent license available to another member of your team.
     
    I hope this helps!
    0

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