Where can I use Markdown and HTML in Zendesk Support?
You can use Markdown in the places listed below:
- Agent signature
- Global agent signature
- Multibrand agent signatures
If rich content is disabled, you can also use Markdown in the places listed below:
For more information, see this article: Formatting text with Markdown.
You can use HTML in the following places:
- Triggers (HTML may need to be compressed in some triggers. Use a compression tool, like Text Fixer)
- Dynamic content (HTML is not supported when using dynamic content in triggers or automations)
- Email template
- CC email template
- Welcome email
- Verification email
If you are having issues with HTML and Markdown not rendering properly, see this article: HTML and Markdown used in dynamic content does not render in trigger emails or agent signatures.