Archiving ticket email notifications

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7 Comments

  • Chanteena Murphy

    This is a feature that would be incredibly helpful, however, I would like to see the ability to archive by Brand, meaning, entering an email address for archiving in the brand page.  This should allow the ability to filter out groups/confidential emails a bit easier than setting up triggers and rules either in an email inbox or Zendesk.  

    Example - Finance Team and Customer Service team could have their own "Branded" tickets with their own group inbox for archiving without violating any confidential information of the ticket/issue in question. 

    2
  • Dave Dyson
    Zendesk Community Manager
    Hi Sarah,
     
    Archiving ticket email notifications requires the Support or Suite Enterprise plan or above (see the graphic at the top of the article). You can find information on subscriptions and billing here: Billing FAQ and resources
    1
  • Robert Wiesemborski

    Hi all,

    If the email, that is supposed to be archived, has one or more attachments, will those be archived as well? Or is the saving of attached files not possible?

    Looking forward to hearing your input.

    0
  • sarah aasland

    Thanks, Dave Dyson

    0
  • Dave Dyson
    Zendesk Community Manager
    Glad to help, Sarah!
    0
  • Brett Bowser
    Zendesk Community Manager

    Hey Robert,

    Absolutely! You can still view an attachment for a closed/archived tickets. You can just go to the closed/archived ticket and click on the attachment to view it.

    Let me know if that's not what you're looking for!

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  • sarah aasland

    Brett Bowser I followed along by going to Admin Center, clicking the Objects and rules icon in the sidebar, then selected 'Settings' under 'Tickets' but I do not see an 'Email Archiving' section anywhere on that page... did things get moved around and it lives somewhere else now?

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