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5 Comments

  • Karolina

    Hi 

    I've set up AnswerBot but when it emails in suggested articles, it always sends the same 3 no matter how many times I select that this article is not related. 

    Any ideas?

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  • Jean-Charles Pascale
    Hi Karolina,
     
    Could you make sure that you do not have restrictions on labels in the triggers for your Answer Bot, as this could explain why Anser Bot suggests a limited subset of articles?
    If you email your support to trigger an Answer Bot reply, with the content of that email being exactly  the first few lines of an article that is usually not suggested by Answer Bot, does this article show up, or still the 3 same ones?
     
    Please understand that Answer Bot does not learn based on end user feedback?, so flagging an article as "not relevant" will not change the results of Answer Bot.
    I would also advise you to take a look at our documentation on how can I improve Answer Bot’s performance?
     
    I hope this clarifies the behavior.
     
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  • Karolina

    Hi Jean-Charles

    Thanks for your answer. 

    No I do not have label restrictions. Even if i email in with the title of an article, it's suggesting the same 3 articles. It works when I restrict to just label searches however given how many brands I run this is not feasible to keep up-to-date nor can I include all possible labels in the restriction

    Thanks

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  • Karolina

    Hi, any suggestions on the above?

    Thanks

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  • Adrian Joseph Magboo

    Hi Karolina,

     

    Have you tried testing the email notification from the Answer bot trigger you created (more details here)? If not yet, I would recommend trying this first to test how your Answer Bot results would work with your email content. This is to see the behavior and expected article results base on the content of your email. 

     

    If you're still getting the same 3 article results, it's most likely because of the content in your email. 

     

    I hope this helps. 

     

    Regards,

    Adrian

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