About Gather plan types

Return to top


  • William Armstrong

    I would love to talk to someone about what plan is going to work best for me

  • Ian Morgan

    We have Community set up and running. Going on the explanations above it seems that we have the Gather Legacy plan as we have had Zendesk Enterprise for many years. I would like one of our light agents to be able moderate and to create topics but currently, they can only add posts. Is this due to the plan we are running? Do they currently have to be an Admin to make any modifications to the Community or am I missing a setting somewhere? If we change our Gather Plan to Professional will this allow them to have more permissions? 

  • Dane
    Zendesk Engineering
    Hi Ian,

    I can confirm that you are on Zendesk Suite: Enterprise which includes Gather Professional. However, I cannot discuss anymore account specific details. Please contact our Support directly if you wish to know more about your subscription.

    When it comes to light agents role in Gather, they can add and edit articles and posts in the community where agents have permission. See Creating community moderator groups.


    More information can be found in Understanding and setting light agent permissions.

Please sign in to leave a comment.

Powered by Zendesk