This article includes information about the current and legacy Zendesk Gather plans.
About the Gather plan
Zendesk Gather offers one plan, Gather Professional, which includes all the Gather features and functionality you need to manage your community. Gather is included in Suite Professional, Enterprise, and Enterprise Plus.
Prior to February 1, 2021, Gather Professional was offered as a paid plan with any Guide and Support plan.
Gather documentation includes more information about the Gather features.
For current feature information, see the Zendesk Suite plan comparison page, then refer to the Gather section. The feature set is the same whether it's included in the Suite plan or purchased as a paid plan with a Support plan.
About the Gather Legacy plan
Zendesk Guide customers who were subscribed to Guide Professional or Enterprise (or the equivalent Guide Legacy plan) prior to October 3, 2019 are on the Gather Legacy plan.
Gather Legacy customers remain on the Legacy plan, regardless of any changes to their Zendesk Support plan, unless they manually move to Gather Professional.
Gather Legacy includes all existing Guide functionality prior to the Gather release on October 3, 2019, but does not include any Gather Professional features released after that date.
- Unified feed for knowledge base and community search results
- Featured posts
- Pinned posts
- Voting
- Following
- Social sharing
- Similar posts suggestions
- User profiles, including alias
- Mentions
- Content approval moderation
- Spam management
- Moving posts and setting status
- Escalating to tickets
- Community dashboard (with Guide Professional and Enterprise)
Viewing your plan type
Only account owners can view their plan subscription information. If you do not have permission to view the plan subscription, ask your account owner for the plan name.
- In Support, click the Admin icon (
), then select Settings > Subscription to see a summary of your current plan.
3 Comments
I would love to talk to someone about what plan is going to work best for me
We have Community set up and running. Going on the explanations above it seems that we have the Gather Legacy plan as we have had Zendesk Enterprise for many years. I would like one of our light agents to be able moderate and to create topics but currently, they can only add posts. Is this due to the plan we are running? Do they currently have to be an Admin to make any modifications to the Community or am I missing a setting somewhere? If we change our Gather Plan to Professional will this allow them to have more permissions?
I can confirm that you are on Zendesk Suite: Enterprise which includes Gather Professional. However, I cannot discuss anymore account specific details. Please contact our Support directly if you wish to know more about your subscription.
When it comes to light agents role in Gather, they can add and edit articles and posts in the community where agents have permission. See Creating community moderator groups.
More information can be found in Understanding and setting light agent permissions.
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