Zendesk From Home is a video series created by our Customer Success team to share best practices in an interactive, human, and bite-sized way. Click here to submit your idea for a topic we should cover next!
Getting more data from your end-users to solve their requests is always a good idea, but sometimes if you ask for too much, the process can become quickly confusing. Conditional fields can help eliminate the confusion by presenting a more guided, personalized approach to data collection, ensuring end-users provide only what's relevant to the issue at hand.