Creating custom pages in the help center

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47 Comments

  • Niclas Karlin

    Unfortunately we do not have permissions checks like those you describe. It is possible to use access JavaScript and call into e.g. the users REST API to get information about the current user.

    Taking notes about your request to have more built-in permissions handling in custom pages and/or in the templating language.

    Why is {{#if signed_in}} not working in custom hbs, like it does in all the other hbs templates?

    Are there other helpers which does not work?

    1
  • Adam

    Tetiana Gron

    Hi everyone,

    Some of you mentioned that custom pages you created didn't exist. Custom pages is an Enterprise feature. If you have Guide Professional you can still create and preview custom pages. If you want to have custom pages as part of your help center, you'll need to have Guide Enterprise. 

    This is so infuriating.  We are a small business and was hoping to use custom pages in our HC to get around some of the limitations of the guide, namely being able to display custom content for our logged in users such as their purchase history of custom objects.  Unfortunately we have no need for 90% of the enterprise features and simply cannot warrant doubling the cost of our instance to move from Growth to Enterprise just to enable this.  Our only choice now would be to try and hack this with articles but its certainly not as nice...

    1
  • Rajan

    add Custom page doesn't allow to upload .html file then how we can create a custom page in html instead of .hbs?

    Jennifer Rowe

    0
  • Gorka Cardona-Lauridsen
    Zendesk Product Manager

    Hi Rajan the file format of Help Center theme templates including custom pages is .hbs which is the files we input in our serverside rendering engine. In the .hbs files you can use HTML, JS, CSS, Curlybars etc.; what is rendered to customers is an HTML page.

    So if you have written a custom page as an HTML document in a theme you want to upload, all you need to do is to rename it to a .hbs file.
    If your theme is already uploaded you can just create a blank custom page and paste all the HTML code and save it.

    0
  • Veselin
    Hi everyone,
     
    I get this error when I create a new cusom_page.
    Why is this happening?
     

    0
  • Rajan

    Gorka Cardona-Lauridsen What about the assets linking? Where should I upload them and How to access them?

    0
  • Viktor Osetrov
    Zendesk Customer Care
    Hello Veselin,
    Please accept my apologies
    Could you please double-check your account rights? Ideally, you should be the admin/account owner for these types of changes. 
    Also, I realized that you have multiple accounts, it would be worth knowing for which account you have configured the changes. 
    Thanks
     
    0
  • Lars Schweikardt

    I have a question is it possible to create a custom page lets call it "categories" and in this I display all categories like in the basic template? We do not want to display the categories > sections > articles on the starting page but as mentioned in a sub page. Can you confirm that this is (not) possible? As far from what I have read is that I cant access any object within a custom page, but this seems quite a limitation I think

    0
  • Jordan Lemaitre

    Hello,
    I have searched throughout the guide and have not found an answer to my question. My issue concerns customizing pages, as I would like to display a Custom Field on my page. Is there a way to do this? If so, do you have a link that can help me accomplish it?

    0
  • Dane
    Zendesk Engineering
    Hi Jordan,

    I'm certain that it's not natively available. You can also look into Help center JavaScript cookbook maybe it can provide something useful to your use case.

    You might be able to cobble something together making API requests to fetch custom field data, but that's custom code and wouldn't be something we'd support. 
    0
  • Michael Sutcliffe

    Hello,

    I hope someone can help me here, looking to add custom forms to a custom page.

    Is this something that we can do?

    0
  • Walter

    Hi Michael Sutcliffe,

    It's definitely possible.  Any more details you can give?

    0
  • Michael Sutcliffe

    We are basically looking to take an exisiting form and place it into a custom page. This seems like a crazy thing for us to want to do, but we have an Internal KB that has 2 forms that our Internal Staff use.

    We want to be able to embed the form into SalesForce for them, but without them having to login to the Internal KB each time. We wanted to pull the form into the Main KB but under a Custom page so that it cant be searched for.

    Whats the best way to do this?

    0
  • Johny Einarsson

    Adam

    This is so infuriating.  We are a small business and was hoping to use custom pages in our HC to get around some of the limitations of the guide, namely being able to display custom content for our logged in users such as their purchase history of custom objects.  Unfortunately we have no need for 90% of the enterprise features and simply cannot warrant doubling the cost of our instance to move from Growth to Enterprise just to enable this.  Our only choice now would be to try and hack this with articles but its certainly not as nice...

    I must agree. I endeavored to make a nice splash page for outages and system status but for doubling our monthly billing, no shot. Our company are legacy subs since 2012 and it's sad we can't have at least 1 or 2 measly custom pages for our patronage.

    0
  • Neil
    Zendesk Customer Care
    Hi Michael,
     
    You can build a custom form on your own page using the Ticketing API as described here. This will require some API work though as this workflow isn't something that is offered out of the box. The best course of action is get in touch with your developer to help out.
    0
  • Oren Passig

    browsing the api it seems you cant add customs page with it, that would very much help to have a way to automate an update to some of our custom pages.

    Is postman page not updated?

    0
  • Tony
    Zendesk Customer Care
    Hi Oren,
    thank you very much for your feedback. We really appreciate. They help us grow.
     
    Best,
    0

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