Release Notes Through 2020-11-27

Chat

New

• [Agent Workspace] Auto Translations are now supported for tickets created via API.

Fixed

• [Focus routing] For accounts on the early access program for focus routing, Chat will be more reliable in removing work items when the agent status becomes unavailable (ex. logged out, disconnected from Chat dashboard)
• [Agent Workspace] Shortcuts with Spaces can now be searched and applied in the composer.

Guide + Gather

New

• None

Fixed

• Fixed Request Form double submission issue.

Web Widget

New

• None

Fixed

• Block JavaScript execution from within SVG files (within messaging beta)
• Various fixes to the messaging Web SDK (slow growl Admin notifications, consistent button widget within modals, revisions to the enablement page, tweaks for Internet Explorer 11, scroll bug on Safari)

Apps Marketplace

New Apps:

• Domotz (Support)
  Domotz is the network monitoring and management software for MSPs and IT pros.  Simplify your team's customer support process with the Zendesk Support and Domotz integration. Automatically create tickets when an issue happens with any network or critical device you are monitoring. Domotz also updates your Zendesk tickets in real-time, depending on the status of the issue.
• Sales Database App (Support)
  Sales Database App makes your external sales database available to your agents in the Zendesk Support interface.  See what orders the client has with you along with their complete history. See status of orders, order details, payment details, complete with an order management tool and a way to sync the data directly in Zendesk for reporting purposes. 
• Sunshine Assets App (Support)
  Sunshine Assets App helps you add custom object and tie them to users or organizations.  Easily add a product that the client has bought but maybe not registered yet. The data is stored inside Zendesk Sunshine Custom Objects. Agents can fill in the relevant data for the product that the client provides. They can add a serial number and a user manual.  The possibilities are endless.
• Permanent User Delete (Support) (paid)
  Permanent User Delete helps you permanently delete Zendesk Users to comply with GDPR.  When deleting users in Zendesk the system by default soft deletes the user but keeps a reference of the user in the system. To comply with GDPR and other privacy rules and regulations, you might want to fully erase the user from your Zendesk instance. This app allows you to permanently remove your deleted users in bulk so you can batch erase all data you wish to scrub from your system.

No new updates for:

• Support
• Talk
• Answer Bot
• Explore
• Sunshine Core