Installing and using the Bulk Delete app

The Bulk Delete app is a tool for bulk deleting resources in Zendesk Support. An agent can search and filter suspended tickets, and then either delete selected suspended tickets or delete all the suspended tickets at once via a bulk delete operation. Support for additional resources will be available soon. The app is available in the Zendesk Marketplace. 

This article contains the following topics:

• Installing the app
• Using the Bulk Delete app
• Searching for and deleting suspended tickets
• Release Notes

Installing the app

1. Click Admin () in Zendesk Support, then select Apps > Marketplace. Enter "Bulk Delete" in the search bar at the upper right of the page.
2.  Click on the Bulk Delete app icon, and click Install.
3.  In the Installation section, enter a name for Bulk Delete, and enable group and role restrictions if required. These configuration options are also available after installation by navigating to  Admin > Apps > Manage.
4. On the app details page, click Install.
   

Using the app

Click on the Bulk Delete icon on the left sidebar, and the full page application opens in a tab.

From the main page, you can choose to search, filter, and delete suspended tickets. The app loads all your suspended tickets. Once all the suspended tickets are loaded, you'll see the Delete All button as well as the reload icon to fetch all your suspended tickets.

Searching for suspended tickets

You can search for suspended tickets by Subject, Sender, and Cause of suspension. Alternatively, you can also filter for suspended tickets using the Cause of Suspension drop-down.

Deleting multiple suspended tickets

After searching or filtering suspended tickets, you can delete multiple suspended tickets.

To delete multiple suspended tickets

1.  When your list of suspended tickets is shown, select the checkbox next to the tickets you would like to delete.
2. Click Delete Suspended Ticket:
   
3. Click Confirm. 
   Note:  During the deletion process, do not close the app window.

To delete all suspended tickets

1. Click Delete All:
2. Follow the instructions on the modal and click on Confirm.
   Note:  During the deletion process, do not close the app window.

Release notes

Version 2.0.2 - 2020-10-20

• Bug fixes