Using the Bulk Delete app

The Bulk Delete app will be discontinued on January 10, 2024, and is no longer available to download from Zendesk Marketplace. Replacement capabilities are now available by managing tickets in bulk natively in Zendesk. For more information, see Announcing the discontinuation of select Built-By-Zendesk apps.

The Bulk Delete app is a tool for bulk deleting resources in Zendesk Support. An agent can search and filter suspended tickets and then either delete selected suspended tickets or delete all the suspended tickets at once via a bulk delete operation. 

This article contains the following topics:

• Using the Bulk Delete app
• Searching for and deleting suspended tickets

Using the app

Click on the Bulk Delete icon on the left sidebar, and the full page application opens in a tab.

From the main page, you can choose to search, filter, and delete suspended tickets. The app loads all your suspended tickets. Once all the suspended tickets are loaded, you'll see the Delete All button as well as the reload icon to fetch all your suspended tickets.

Searching for suspended tickets

You can search for suspended tickets by Subject, Sender, and Cause of suspension. Alternatively, you can also filter for suspended tickets using the Cause of Suspension drop-down.

Deleting multiple suspended tickets

After searching or filtering suspended tickets, you can delete multiple suspended tickets.

To delete multiple suspended tickets

1.  When your list of suspended tickets is shown, select the checkbox next to the tickets you would like to delete.
2. Click Delete Suspended Ticket:
   
3. Click Confirm. 
   Note:  During the deletion process, do not close the app window.

To delete all suspended tickets

1. Click Delete All:
2. Follow the instructions on the modal and click on Confirm.
   Note:  During the deletion process, do not close the app window.