- Fixed bug that caused the Help Center logo asset to scale without maintaining the aspect ratio of the asset.
- Fixed a bug that where removing an attachment from the request form returned a 404 in Help Centers using theming API v2
- Image2Text (Support, paid)
- Image2Text is an app that help support agents find related tickets fast. It converts screenshots and images into searchable text with one click inside a ticket as a private note. Uses optical character recognition (OCR) to help you type up searchable error messages in tickets quickly.
- Advanced Export (Support, paid)
- Advanced Export is a handy tool that lets you export ticket data to CSV or XLS file formats. Include things like ticket data, requester information, first agent's comment, last agent's comment, last client comment, satisfaction rating, and even custom fields. Filter by date range or by tags/custom fields.
- andcards (Support)
- andcards is a coworking space app with a premium member experience. andcards’ solutions for coworking space, such as meeting room booking, benefit catalog, customer communication, enable you to organize and offer your coworking space services to members wherever they are. Now it's easier to support coworking space members with Zendesk. Once the integration is enabled, residents can report issues and start chats from within your coworking space app.
- Update documentation to more clearly demonstrate the GET relationship by id endpoint.
- [Dashboard Builder] In the dashboard builder, queries for which the editor no longer has access to the underlying dataset are highlighted accordingly.
Nothing new from Talk, Chat, Message and Mobile