About omnichannel routing (beta)

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3 Comments

  • Rob Stack
    Zendesk Documentation Team

    Thanks to all who pointed out the broken link. This has now been fixed.

    0
  • Lauren Benkov

    Hi there,

    I don't see this available in our settings. Does the beta need to be enabled for our account like an EAP or will it just be a slow rollout to all users

    0
  • Rob Stack
    Zendesk Documentation Team

    Hi Lauren Benkov. The beta is rolling out this week. If you don't see it in your account by the end of Friday 19th August, please let us know, and we'll investigate. Thanks!

    0

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