Zendesk will perform critical updates to our infrastructure globally and across the pods listed below between November 14, 2020 and November 22, 2020 during the times listed below:
|Saturday, November 14||10 - 11 AM PST / 6 - 7 PM UTC||Pod 15|
|Saturday, November 14||8 - 9 PM PST / 4 - 5 AM UTC (+1 Day)||Pod 13|
|Sunday, November 15||10 - 11 AM PST / 6 - 7 PM UTC||Pods 14 and 18|
|Saturday, November 21||10 - 11 AM PST / 6 - 7 PM UTC||Pods 17 and 20|
|Sunday, November 22||10 - 11 AM PST / 6 - 7 PM UTC||Pods 23 and 19|
Customers Affected: All Zendesk customers across all Pods listed using affected Products listed below.
Affected products: Zendesk Support, Guide, Gather, and Talk.
Expected behavior: During the maintenance window, we expect Zendesk systems to continue to operate normally. There will be no expected downtime or impact for our customers and this window has been created out of an abundance of caution around high impact changes to our infrastructure.
Why we're doing this: Zendesk team will perform an internal networking configuration update to support our Service Mesh rollout to increase reliability and performance. This critical maintenance has been scheduled during off-peak business hours to reduce potential for customer impact.