About the Chat trigger:
Use this trigger to tag messages left by your customers through the offline form based on what url the customer was on when they submitted the message. This can be helpful if you want to report on or sort offline messages based on what page a customer was on such as the checkout page, or differentiate between messages submitted for one product's website versus another.
How to create the trigger in Chat:
Use the following conditions to create this trigger in Chat:
- Run trigger: [insert condition]
Check conditions: [insert condition]
- Account status > Equals > Offline
- Visitor page URL > Equals > [insert your url here]
Perform the following actions
- Add tag > [insert your tag here]
See additional variations and how to tag messages from multiple urls with the same trigger in this article: Recipe: Identify and track what webpage a customer was on when they started a chat.