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  • 尺ᗫx廾ᖇÏĐỞᎽ GaMiNg

    Question In Insights, there was a central location where I could view and manage metrics and attributes. Where are metrics and attributes managed in Explore? Answer In Explore, there is no central ...

  • Madison Hoffman
    Zendesk Digital Resources Team

    Hey there! In Explore, there is no singular central data model. Rather, there are datasets associated with different Zendesk features and functions. Here are a few articles that can help explain the difference! 

    Insights to Explore terminology reference

    Working with datasets

  • 9307-8509 Quebec Inc


    Since your new chat bot system, no agents have been reaching out to me when I create a ticket.

    My last ones were a few minutes ago 9794255 and 9794249. Someone seems to have opened it but im not getting any responses to my question

    This is VERY IMPORTANT has my online store has launched a new sale at 8pm est.

    I need immediate assistant for the OFFLINE WIDGET that is not working well as we speak.

    This is extremely frustrating as I am not being served by anyone for the past week.

    Thank you for helping me maneuver through this

  • Brett Bowser
    Zendesk Community Manager
    Hey Larry,

    It looks like one of our agents responded to you in your Chat session but they never heard back from you. Can you share what sort of issues you're experiencing on your account so we can help point you in the right direction?
    Any additional information you can share is greatly appreciated :) 
  • Jarryd-Lee Kock


    I am trying to edit the Zendesk Chat Widget header. In the header there is a hyphen indicating the back button. Is there a way to change this hyphen to "Back" or an "x"?

    My client is requesting this hyphen be changed.

    Thank you!

  • Dane
    Zendesk Engineering
    There's no native way to modify the minimize icon in the classic widget. However, if you have access to Messaging, you can use its widget to have the similar "x" you are looking for. 

  • Sarah Berthiaume

    Hi I am a customer of yours with carbidesecure.com as our domain. I work on the helpdesk and Zendesk is logging me out from time to time. I just noticed this for the first time in the last two weeks.This has not ever been an issue in the past. I have attempted to use your own help feature to address the issue.

    The help request number is #11323981. You have sent two links to me including the In-product widget and the request number link which both send me to a login screen that do not let me login to see the updated issue. I need to be guided to where the issue or in-product widget is in order to see how to handle it.

  • Kacey Zeccola
    Zendesk Community Manager

    Hi Sarah Berthiaume I found your ticket internally, a customer care agent is investigating and will be following up with you.  

  • Abubakar Abdulganiyu

    How do I verify my Zendesk account

  • Noly Maron Unson
    Zendesk Customer Care

    Hi Abubakar,

    When a user is created, a verification email is sent from the default support address of your default brand. After the primary email address is verified, additional email addresses added by an agent or administrator are automatically verified.

    Hope this helps.


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