Recipe: Identify and track what webpage a customer was on when they started a chat

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  • Camden Wiest


    I want to do this but when I look in my conditions, I don't have the option of Visitor page URL. Am I missing something or do I need to set up additional conditions somewhere else?

  • Dave Dyson
    Hi Camden, just to make sure – you're trying to create this trigger in Chat (and not Support)? See Creating Chat triggers for more info.
  • Camden Wiest

    Hi @..., that's correct. Here's what I see:

  • Marine
    Zendesk Customer Care
    Hi Camden! 
    The condition 'Visitor page URL' is available only when you select the Channel > Chat. 
    In your screenshot, you have set Channel > Messaging.
    Trigger options are different when Messaging channel is selected. 
    Let me know if you have any questions!
  • Lauren G

    Hi All,

    Once I've set up these triggers, how would I go about reporting on the tags? I can't seem to see the tags either in 'history' part of the chat dashboard, or when I try to create a report in explore. Thanks in advance

  • Dane
    Zendesk Engineering
    Hi Lauren,
    I have created a simple query for you using the Chat Engagement Dataset. I hope this will serve as a reference for you to be able to create your own report. 

  • Amin

     What are the common reasons my Chat tags did not show up on the ticket created from a chat even if chat is closed/solved?

  • Viktor Osetrov
    Zendesk Customer Care
    Hello Amin,

    It means that your chat tag was not fired. That's why you couldn't see it from a chat even if the chat is closed/solved. As a recommendation - please ease out your specific chat trigger where you expect to have the tag.  


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