Resources for doing remote support during the COVID-19 pandemic

We are all dealing with the uncertainty around COVID-19 and facing the added challenges of doing business during this time. We’ve compiled a list of resources to help you work with remote teams, handle increased ticket volume, monitor your metrics, and understand what Zendesk is doing.

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Working with remote teams

Transitioning to a remote workforce (blog) Building and managing a virtual team (blog) Collaboration overview Effective team communication

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Handling increased volume

Tools for customer service during COVID-19 Preparing your team: Getting the most out of Zendesk (blog) Best practices to prepare for a busy season Boosting team productivity

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Measuring effectiveness

Monitoring remote support during COVID-19 Using the metrics that matter to improve support Getting started with the pre-built dashboards

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 Understanding what Zendesk is doing

Benchmark report: COVID-19 impact on CX Zendesk learnings during COVID-19 Zendesk update: Staying safe Zendesk AMA: Adapting for COVID-19

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