Learn more about how you can use Zendesk Chat Analytics by exploring our Analytics 101 series:
- Analytics 101: Investigating increasing wait times
- Analytics 101: Measuring agent productivity
- Analytics 101: Filtering by departments
- Analytics 101: Monitoring individual agent performance
- Analytics 101: Solving the missed chats mystery
- Analytics 101: Measuring customer satisfaction
Tip: If your plan includes Zendesk Explore, you can also analyze Chat activity using a prebuilt dashboard. See Analyzing your Chat activity.