Zendesk will perform critical maintenance which will impact performance for customers using the Support Social Messaging Add-on from October 5-7, 2020.
Region |
Date |
Start Time |
End Time |
EU Hosting Platform |
October 5-6, 2020 |
21:00 UTC |
9:00 UTC |
US Hosting Platform |
October 6-7, 2020 |
00:01 UTC |
12:00 UTC |
Customers Affected: Support customers using the Social Messaging Add-On
Affected products: Support Social Messaging add-on
Expected behavior: During this operation, Support Social Messaging add-on customers may experience a brief period of WhatsApp message delay lasting less than 5 minutes. During this maintenance window, the rest of the Support Social Messaging Add-on platform will remain unaffected and no service interruption will occur on any other parts of the platform. When the upgrade of each API client is complete, WhatsApp message delivery will be fully restored, no messages will be lost, and no action will be required on your part.
Why we're doing this: We will be upgrading all API clients from version 2.27.12, expiring October 14, 2020, to 2.29.3, which is the current stable release recommended by WhatsApp. We have chosen to increase the maintenance window duration to spread the upgrades and reduce the load they generate on our infrastructure. Note that each WhatsApp Business API Client will be upgraded separately.