Nothing new this week.
Fixed an issue that generated a delay in the IVR greeting start.
Zendesk Web Widget
Nothing new this week.
Web Widget layout fixed so there's no lopsided search prompt.
Some Philippine phone numbers were not displaying within the Web Widget.
When Chat, Help Center & the Contact form were enabled, the loading activity indicator would display and the Web Widget would incorrectly close.
Zendesk Mobile SDKs
- Chat SDK v2: Added support for Multi-App Push Notifications (official release notes for iOS & Android).
- Chat SDK v2: Added support for Options Shortcuts (official release notes for iOS & Android).
- Chat SDK v2: Added support for Dark Mode on the messaging screen for iOS (official release notes for iOS).
App Marketplace updates
(Support) indicates the app is available for Zendesk Support.
(Chat) indicates the app is available for Zendesk Chat.
(Sell) indicates the app is available for Zendesk Sell
- ZIWO for Sell (Sell)
- ZIWO for Sell brings seamless calling to Zendesk Sell with call insights and reporting. Embed the ZIWO dialer into lead, contact, or deal pages and gain access to inbound and outbound calling with ZIWO dialer. A complete call log is attached to every lead, deal, or contact.
- Server Monitor (Support, paid)
- Server Monitor help you monitor your server status and automatically create tickets in case of problems. Server monitor will automatically check the status of your URL every two minutes. Set up monitoring for multiple servers, check the HTTP/HTTPS status, or PING the server. Automatically create tickets in Zendesk in case of problems. Tag your tickets in order to implement your custom workflows.
- Super Admin (Support, paid)
- Super Admin is a tool for bulk updating Agents and End Users in Zendesk Support. A user with an admin role can search for Agents or End-users by several properties, and then either export the results or select certain Agents/End-Users to update in bulk.
- Autopilot (Support)
- Autopilot is a simple and visual marketing automation solution that enables your business to do more than just send emails. With Autopilot, you can automate repetitive tasks and build a best-of-breed marketing stack using the apps you already use. With the recently released Webhook action shape (a marketing automation first), you can connect Autopilot and Zendesk Support, and use the syncing of customer data to improve the customer experience at every stage of the customer journey.
- Internal Note (Support, paid)
- Internal Note lets you simultaneously create an internal and public note, even within a Macro in Zendesk Support tickets. Allow agents to write an internal note and a public comment with one submit. An internal note can be added with submitting the app (so without submitting the ticket itself). These functions can also be incorporated in a Macro. For Enterprise customers the app also allows users to post the note as a Sunshine Event.
- Digiteam Mobile Workforce Management (Support)
- Digiteam Mobile Workforce Management gives you access to a complete Mobile Workforce Management platform without leaving Zendesk Support. Manage any type of external activities, such as maintenance services, repairs, inspections, visits by the sales team, and others. Schedule, automatically or manually, the appropriate resource for each activity, considering availability, skills, tools, and materials. Integrated with Zendesk Support, tickets can be automatically sent as work orders and dispatched to the field
There are no updates for Support, Chat, Message, Mobile Apps, Sunshine Core, Explore, Guide or Gather