|Announced on||Rollout starts||Rollout ends|
|October 26, 2021||October 26, 2021||October 29, 2021|
Zendesk is excited to announce the General Availability of Suggested Macros. This new feature is powered by Machine Learning and is designed to help agents find the right shared macro, more often, and more quickly.
When replying to a new ticket, agents will see up to 3 suggestions when they click the Apply macro drop-down:
Suggested Macros is available on Professional and Enterprise accounts with sufficient macro usage data that allows a machine learning model to be built. Your account must include at least 800 tickets that were created within the last 9 months and that had a macro applied to them. In addition, at least 8 of the macros in the account need to have been used at least 50 times on tickets that were created in the last 9 months.