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How do I update articles with the API in Zendesk?

Ben Van Iten
  • Edited
Zendesk Digital Resources Team

Question

How do I update help center articles with the API?

Answer

The Update Article API endpoint only allows you to update article metadata. These endpoints update article-level metadata such as its promotion status or sorting position. The endpoints do not update translation properties such as the article's title, body, or draft.

To make updates to the body of the existing articles, use the Translations endpoint.

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5 Comments

  • Alisha Strawbridge

    Hi there, That link on Translations brings me to a 404 - not found.

    0
  • Kat O'Toole
    Hi Alisha, 

    Thank you for raising the broken link with us, we are looking into this now and will have this fixed soon. 
    In the mean time you can view the correct translation end point link HERE.

    Regards,

    Kat O'Toole
    Zendesk Support
    0
  • James Ratcliffe

    When I update a translation with the API, the changes are published immediately. Is there way to update the translations without publishing? Thanks in advance.

    2
  • David Lowe

    Hi James,

    I'm afraid that we don’t (yet) have an API to do proper content production, which would assist with this scenario of updating translation content.

    My apologies for the inconvenience on this one!

    0
  • Ben Spry

    I ran into a couple of limitations with the help center API:

    • There's no way to know if a published article has been edited and saved via the Admin UI.
    • There's no way to see the edited version of an article vs the published article.

    It would be really helpful to get that info added to responses 🙏

    Thanks

    0

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