Announcing custom pages in help center

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  • Slava Skorbezh

    Sounds great! I hope it would be a great tool

  • Matthieu petit


  • Ifra Saqlain
    Community Moderator
    Most Engaged Community Member of The Year - 2021

    Awesome feature! Most clients want to create specific content for their special audience, now it's easy. They can create custom pages and add the URL onto standard pages with some conditions.


  • Dailymotion Support

    Hey everyone,

    Great feature!

    Could you please share a few custom pages examples to give ideas to the article writers and Support teams ? :)


  • Grzegorz

    Hi Giovanni!

    It's great to see that you like the new feature! At this time, we don't provide examples of custom pages, as it's entirely up to you how you want to leverage this new feature and what kind of pages you'd like to build in your Help Centre. Therefore, by default, the custom page is provided blank and you're free to choose how you want to customise it!

    We do provide many resources to create a custom page for the Zendesk template language though, also known as Curlybars, as well as HTML, CSS and JavaScript - please take a look at them in this Help Centre article: Creating custom pages in your help center.

    Let us know if you have further questions!

  • Thomas Verschoren
    Community Moderator

    Hey Dailymotion Support

    I work for a Master Zendesk Partner and we build a quick demo page on Custom Pages here as a proof of concept:

    It's an Asset Catalog that integrates with an external database to show a list of coffee machines.

     A customer or employee can browse the catalog, choose a device and see it's specifications, warranty, photo,...

    There is a 'Create Ticket' button that opens the Support Forms and pre-fills the device ID.

    Pretty basic, but a handy starting point to start conversations with our customers.



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