Announcing content blocks, a simple way to create, manage, and reuse content

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9 Comments

  • David Bjorgen

    It's a step in the right direction. However, Content Blocks won't be useful until they can:

    • Contain mixed content (images, tables, the ability to add CSS styling such as divs and classes, etc.)
    • Be editable using the source editor
    • Be managed in a central location
    • Be reused across multiple brands
    17
  • Don

    Agree with what David Bjorgen said, especially images and central location.

     

    Enabling the content block is also adding ID tags to all Header(H1, H2, H3) and there's no way to remove it. It's interfering with one of the js features we run on the page.

    2
  • Mike Jang

    + 1 for David Bjorgen's comment. 

    As for a "central location", it'd be helpful to set up common content blocks from a source such as a Git repository. A Git source _might_ also help address Don's issue with ID tags.

    1
  • Marci Abraham

    The article says "soon" we'll be able to add images/media and there will be more features in the editor. Does anyone know when that will be? Even a ballpark estimate would be helpful.

    We have a huge project we are putting off because of the lack of image functionality. We have multiple brands that need to share complete multi-paragraph articles containing multiple screenshots.

    In the current functionality, we have to break up an article into individual paragraphs, make each paragraph into shared content, then build the articles out of these blocks...with separate screenshots for each brand. It's faster to copy and paste the same article into each brand's help center than to build every article in this modular way.

    1
  • Marci Abraham

    By the way, David Bjorgen we are using content blocks across multiple brands. I have not had any issues with that feature...but I agree 100% with your concerns and have upvoted your posts when I see them!

    1
  • CJ Johnson

    How do content blocks work with multi-language help centers? 

    0
  • Katarzyna Karpinska
    Zendesk Product Manager

    Hi All, you might want to check out the newest update to the content block editor, it allows for inline CSS styling and editing source code now :) We also have had central management for blocks for a while now. As for images and tables in content blocks. We are working on them now. and plan to deliver later this year. 

     

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  • Katarzyna Karpinska
    Zendesk Product Manager

    CJ Johnson, if by multi-language help centers you mean brands on one Zendesk instance that support multiple languages it is not a problem to share blocks between them. You can place any block in any language in any article in any brand in your Help Center.

    0
  • Katarzyna Karpinska
    Zendesk Product Manager

    CJ Johnson, we just published this article about CB behavior with translations, maybe it will be of use for you :) 

    0

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