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Announced on |
Rollout starts |
Rollout ends |
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November 4, 2021 |
November 4, 2021 |
December 17, 2021 |
We’re happy to announce the release of content blocks - a simple way to create, manage, and reuse content. A feature that we are gradually releasing to all our Enterprise customers.
This announcement answers the following questions:
Product Snippets: Content Blocks (1:37)
How does it work?
You can add content such as common troubleshooting steps, disclaimers, and rules and regulations into a content block, which you can then insert into multiple articles, across multiple help centers.
If you need to update information in your content block, you only have to do it once and it will automatically update across all of the articles where your content block is placed.
You can find your content blocks in the Content blocks list and easily see which articles are using which content blocks. For more information, see Managing content blocks in articles.
Why did we build this feature?
Our customers are changing the way they create content, which has become more modular, and is often comprised of different types of content, such as text, images, and multimedia. We see a strong need to reuse, reshuffle, and replace content piece by piece, and want to support our customers with tools geared for this task. Content blocks is the first step in this direction.
What do you need to do?
If you are an Enterprise customer this feature will appear on your account in November or December, 2021. You’ll see a quickstart guide in your Knowledge Base after it’s enabled on your account that will walk you through its basic functionality. If you are interested in how to get started with content blocks, see Reusing content with content blocks.
What's next?
Currently only rich text in content blocks is supported, but soon you'll be able to add images as well as other media. We’re also working on improving the content block editor and adding more content formatting features.
For more information about content blocks see:
9 Comments
It's a step in the right direction. However, Content Blocks won't be useful until they can:
Agree with what David Bjorgen said, especially images and central location.
Enabling the content block is also adding ID tags to all Header(H1, H2, H3) and there's no way to remove it. It's interfering with one of the js features we run on the page.
+ 1 for David Bjorgen's comment.
As for a "central location", it'd be helpful to set up common content blocks from a source such as a Git repository. A Git source _might_ also help address Don's issue with ID tags.
The article says "soon" we'll be able to add images/media and there will be more features in the editor. Does anyone know when that will be? Even a ballpark estimate would be helpful.
We have a huge project we are putting off because of the lack of image functionality. We have multiple brands that need to share complete multi-paragraph articles containing multiple screenshots.
In the current functionality, we have to break up an article into individual paragraphs, make each paragraph into shared content, then build the articles out of these blocks...with separate screenshots for each brand. It's faster to copy and paste the same article into each brand's help center than to build every article in this modular way.
By the way, David Bjorgen we are using content blocks across multiple brands. I have not had any issues with that feature...but I agree 100% with your concerns and have upvoted your posts when I see them!
How do content blocks work with multi-language help centers?
Hi All, you might want to check out the newest update to the content block editor, it allows for inline CSS styling and editing source code now :) We also have had central management for blocks for a while now. As for images and tables in content blocks. We are working on them now. and plan to deliver later this year.
CJ Johnson, if by multi-language help centers you mean brands on one Zendesk instance that support multiple languages it is not a problem to share blocks between them. You can place any block in any language in any article in any brand in your Help Center.
CJ Johnson, we just published this article about CB behavior with translations, maybe it will be of use for you :)
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