How can I upload documents for my Japanese phone number?
With Talk, certain phone numbers have specific regulatory requirements. For detailed instructions on how to submit the required documentation in-product, see the gif below.
Submit documents for Japan phone numbers as if they were a Toll Free number. Once approved, the Zendesk team will clone this and turn it into a National bundle if you own a national Japan phone number. Be sure to upload all the required documents and fill in all the fields in-product before submitting.
The entire process for business verification can be completed in English only.
To get to Business verification, navigate to Admin Center > Talk and email > Talk, and click the Business verification tab.
For further business verification information, see this article: Verifying your business for Zendesk Talk phone number purchasing.