November 5, 2021
April 1, 2022
This article describes the removal of Sell Client Space for all Zendesk customers and answers the following questions:
- What does this mean?
- Why is Zendesk removing this?
- What are the alternatives?
- Who is affected by the change?
What does this mean?
From January 1, 2022, Zendesk Sell will no longer provide the ability to start new Client Space conversations, and the feature will be removed completely on April 1, 2022.
Why is Zendesk removing this?
We strive to provide our customers with the best possible experiences, features, and tools. Based on customer feedback, as well as the low usage of Sell Client Space, we will instead focus our efforts on developing new functionality and improving existing tools that are more heavily relied-upon.
For these reasons, Zendesk recommends customers consider the alternatives listed below.
What are the alternatives?
You can replicate most functions of Sell Client Space by using file sharing apps such as Dropbox for Sell and Google Drive for Sell. Other alternatives include the native functionality of Sell, such as integrating email and attaching documents to leads, contacts, and deals.
Who is affected by the change?
All Zendesk Sell customers who have set up a Sell Client Space and use it to collaborate with contacts associated with deals.