Announcing the Zendesk intelligent triage EAP

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4 Comments

  • Katie Dougherty

    So exciting!! 

    0
  • Carl Carver

    If "You can also use intelligent triage to increase your support team’s efficiency by configuring triggers that reply to tickets with public or private comments." means that we'll finally have a supported method of achieving this a lot of admins are going to be very happy. 

    2
  • Amie Brennan

    Hey,

    Monika Kovacic Is there any way a partner can get on the closed beta at all? 

    Best,

    Amie

    0
  • Monika Kovacic
    Zendesk Product Manager

    Hi Amie Brennan

    No other way than signing up to the waitlist and then we get in touch as soon as the opportunity opens up. We're working hard on making it available to as many as possible, but this will take several months. 

    Thanks for your patience. 

    0

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