Announcing the requirement for unique custom role names

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9 Comments

  • Muralikrishna Sara

    We have received this notice but roles in our Instances are unique already. can you please confirm?

    1
  • Alina Wright
    Zendesk Product Manager

    Muralikrishna Sara - you may have received this notice if you had duplicates in your sandbox.  Either way, if there are any dupes, they will be amended with a (1) at the end. If you'd like me to check your account, please let me know your subdomain. Thank you!

    0
  • László Kalányos

    +1 888-670-4887

    0
  • Muralikrishna Sara

    Thanks Alina. 10xgenomics is the domain. 

    0
  • Alina Wright
    Zendesk Product Manager

    Muralikrishna Sara - you're all set! Thanks for checking.

    1
  • Oliver Tietze

    You forgot to mention "Agent" in the list of system roles. Took us a while to find out.

    Also, when generating an e-mail saying "we discovered you have duplicate role names", please: NAME the duplicate role names if you want to support us administrators... 

    Task done, waiting for next change ;)

    2
  • Manoj Kiran T

    Alina Wright We have received this notification, however post reviewing all the existing instances we didn't find any duplicate roles. Would you please confirm.?

    1
  • Alina Wright
    Zendesk Product Manager

    Manoj Kiran T- I can double check. What is your company name?

    1
  • Manoj Kiran T

    Alina Wright - We work for IBM India Pvt Ltd. 

    1

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