Consolidating Guide dashboards in Explore

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  • Richard Rijo Almeida

    Tks Orsolya Forster 😄

    It's great news for us and I look forward to using it.

  • Melody Quinn


    I have noticed a significant difference in the number of views between the reporting dashboard that is in Support versus the dashboard in Explore. What is causing this difference? 


  • Orsolya Forster
    Zendesk Product Manager

    Thanks for the feedback Melody Quinn!

    The old legacy reporting and Explore are different reporting tools, and are fuelled by different data pipelines. When building the Explore dataset, we implemented a new recording logic to bring you more detailed insights compared to what is available in the legacy dashboard.
    Since data is being recorded in different ways across these reporting tools such discrepancy is expected. We encourage you to look for overall trends over a longer period of time when you analyse data across these reports, and for a single source of truth, we recommend you to use Explore.


  • Heather Rommel
    Community Moderator
    The Product Manager Whisperer - 2021

    Melody Quinn

    I'm wondering if your filter on the Explore report might be contributing? It looks like you have something selected on the filter for User Role.

  • Melody Quinn

    Thank you Orsolya!

    Hi Heather,
    All of the user roles are selected, I thought maybe there was a role that wasn’t being picked up, but the numbers are the same with all of the roles selected as they are without using the filter.
    Thanks for your input though!


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