Announcing composer migration for the Zendesk standard agent interface

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5 Comments

  • CJ Johnson

    Will this change impact formatting already in use macros and triggers? 

     

    And is this rolling out January 10, 2022, or "already occurred" as the article states? Is this live currently for those using Agent Workspace? 

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  • Sagi Mitrany Welzman

    Amisha Sharma

    Will this improve RTL  support  from the current state ?   

     

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  • Jonathan March
    Community Moderator

    In this article, "current editor" seems to refer to interfaces with rich content enabled. Could you please state explicitly what changes will occur for users who do not have Rich content enabled? Thanks!

     

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  • Lisa Kelly
    Zendesk Documentation Team

    Hi CJ Johnson,  This announcement is for the standard agent interface, where the new composer will be rolled out on Jan 10, 2022. The new composer is already live if you are using the Zendesk Agent Workspace. 

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  • Lisa Kelly
    Zendesk Documentation Team

    Hi Jonathan March
    The new composer supports both rich content and markdown formatting options at the same time. For more information on how markdown commands behave with the new composer, see the CKEditor column in this topic: Formatting text with Markdown.

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