Release Notes Through 2021-11-12

Answer Bot

Fixed:

Fixed an issue where undo will fail when undoing a Step deletion on the root node

(Support) indicates the app is available for Zendesk Support.

(Chat) indicates the app is available for Zendesk Chat.

(Sell) indicates the app is available for Zendesk Sell

(Theme) indicates the theme is available for Zendesk Guide

(SunCo) indicates a new app is available for Sunshine Conversations

New:

Xanthe (Theme)
- Xanthe is a fully responsive multipurpose Zendesk® Guide Help Center Theme.
Eleven [Sport Collection] (Theme)
- Eleven is a football-inspired help center theme with far-reaching customization options. Change the colors to match your club and create the perfect self-service hub for your fans.
Crawl [Sport Collection] (Theme)
- Crawl is a swimming-inspired help center theme with far-reaching customization options. Change the colors to match your club and create the perfect self-service hub for your fans.
Dribble [Sport Collection] (Theme)
- Dribble is a basketball-inspired help center theme with far-reaching customization options. Change the colors to match your club and create the perfect self-service hub for your fans.

New:

New:

Custom pages in help center. The rollout starts on Nov 15.
We started rolling out the Guide search dataset and dashboard in Explore. This dashboard will help you learn what your customers are looking for in your knowledge base and give you the insights you need to improve search results.

Fixed:

[Messaging] Review & clean up skeleton loaders within new Web Widget onboarding & setup process
[Messaging] Bring live previewer window into foreground when already open
[Messaging] Fix focus jail for messaging widget
[Messaging] Fix file upload metadata bug which prevented agents from sending files to the end use

New

Sequences on Contacts are now GA
What changed? We expanded sequencing capabilities to cover Contacts, just like we have with Leads. It’s that simple.
Why? It’s been an important customer and prospect request, and a missing link in the sales cycle. Once you convert Leads to Contacts and want to keep them warm, onboard to your product or upsell what’s the easiest way to do so in bulk? Yes, Sequences on Contacts!